Policies & Terms

1) What we make & how it works

• Custom-made products: Every order is produced to your file and specs (size, material, finish, quantity).
• Proofs & notes: Direction-level notes or a representative preview (cutline/white-ink approach, material pick) where applicable.
• Production start: We print after your file passes checks (see “Files & color”).
• Typical window: Cross-border delivery usually 7–15 business days after print start; complex specs or peak seasons may add time.

2) Files, color & materials (before you upload)

3) Proofs, approvals & changes

• Before print: Approve preview/notes promptly so we can proceed.
• Edits: Small clarifications are fine; redesign/retouch beyond preflight is a paid service.
• After approval: Files lock; changes/cancellations aren’t possible once production starts.

4) Production & turnaround time

• Standard window: Usually 7–15 business days to your door after print start (spec & destination dependent).
• Rush: Ask early; we’ll confirm feasibility and cost.
• Events/launches: Share your in-hands date; we’ll set milestones in writing.
• Force majeure: Weather, customs, carrier capacity, or other events may impact timelines; we’ll keep you posted.

5) Shipping, taxes & customs

• Global shipping with tracking where available.
• Risk of loss transfers when the carrier takes possession; we’ll help file claims when appropriate.
• Duties/VAT: May apply by country and are your responsibility unless we explicitly quote DDP (duty paid).

6) Damages, defects & claims

7) Returns, refunds & cancellations

• Custom goods: Made to order — non-returnable and non-refundable once production starts.
• Before production: Cancel for a refund minus any paid design/file services already provided.
• Sample Packs: Treated as standard goods; unopened packs may be returnable — contact us first.

8) Content & intellectual property

• You own your design. By uploading, you confirm you have the rights to use it for this purpose.
• Prohibited content: No infringing, hateful, illegal, or unsafe content. We may refuse orders at our discretion.
• Optional marketing usage: If you explicitly opt-in, you grant us a non-exclusive, royalty-free right to show photos of your printed products in our channels with reasonable credit. No ownership is transferred.

9) Payments, pricing & quotes

• Currencies: USD / EUR / GBP (shown at checkout).
• Methods: Major cards & PayPal; bank transfer for wholesale on request.
• Quotes: Valid for 14 days unless noted; subject to file/material confirmation and logistics at time of order.
• Wholesale (2000+ units): Dedicated account service — email contact@stickergorillas.com.

10) Privacy & cookies

• We respect your privacy and use cookies to improve performance and personalization.
• Production traceability: we use order numbers and SOPs to keep color/batch settings stable across reorders.
• For detailed Privacy/Cookie notices, contact us at contact@stickergorillas.com.

11) Warranties & liability (short)

• We produce as approved to your files/specs. Our liability is limited to the amount paid for affected order lines.
• We are not responsible for indirect/consequential losses (missed events, lost sales, etc.).
• Where limitations are not allowed by law, your statutory rights remain.

12) Dispute resolution & governing law

We aim to resolve issues amicably. If we can’t, the laws of California, USA govern these terms (without regard to conflict-of-law rules). Venue: state or federal courts in California.

13) Contact

• Email: contact@stickergorillas.com
• Support hours: Mon–Fri, 10:00–18:00 (Pacific Time)
• Faster context helps: order number, photos, deadlines, files (Drive/Dropbox link).